The Email Open Interfaces package in the Email. “Avaya very quickly delivered what has always been on the top. 6. 1. 0. The questions for 78950X were last updated On Nov. Hosted. x and 7. Bear in mind to select the application that best addresses your top needs, not the software with the higher number of features. 1 was made generally available in July 2019. Start – Run ‘Taskschd. Description. As a vital member of the Avaya Developer Connect Program, Imperium provides top-end solutions for Avaya Aura Communication Manager, Avaya IP Office, Avaya Aura Contact Centre (AACC), Avaya Contact Centre Select (ACCS), IPOCC and CCR. . Add to cart. Topic 4: Backup and restore the Call Center Elite. Select 0-19 20-49 50-99 100-249 250-999 1000-1999 2000-4999 5000-19999 20000+. Experienced VOIP Network Engineer with a demonstrated history of working in the information technology and services industry. With Avaya Call Center Elite, you run a full-featured call center that handles inbound and outbound contacts, all manageable with real-time and historical reporting insights. 7 Avaya Aura® Application Enablement Services (AES) 7. Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. 2. Link disclaimer Avaya is not responsible for the contents or reliability of any linkedUsing Avaya Aura ® Contact Center Reports and Displays. WebLM OVA must deployed with the Disk Format – Thick Provision Lazy Zeroed. performance of all agents, queues, teams, groups, sites and lines of business. x and 7. 1. Important Effective September 30, 2019, Avaya is no longer selling Avaya IP Office Contact Center. 1. In addition to Lenovo. 6 Upgrade and Migration Guide. Products & Solutions. With an ever growing selection of goods and services, consumers expect service providers to be. Avaya Aura® Call Center Elite Support+Exam Dumps. Manager Server from which you want to run and schedule performance, configuration, and network reports (if you work in a networked environment). Powered by Zoomin Software. 1 Technical Delta For Call Management System 21280W 1. 3. application or integrate with your Avaya Aura® Contact Center or Avaya Aura Call Center Elite contact center. AVAYA CONTACT CENTER SELECT. A cloud-based customer contact service, CC Elite helps growing business to overcome the challenges of a crowded marketplace and give their clients the support they’re looking for. 2 more products; Contact Center as a Service. Doc ID : SOLN223888: Version: 1. Products & SolutionsPreparing the Database Integration Wizard. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. A SIP-enabled Avaya Contact Center Select combined with a back-end Avaya Experience Portal automated experience management system gives enterprises a complete, flexible, and efficient solution. I am currently working on connecting to Avaya Aura Contact Centre RTD tables. 2 July, 2015 Center and Avaya Center Select P a g e 1. harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. Products. Contact Center Solution Supports Business Growth and Enhances Efficiency. Produced by Jerri Bandt. Categories: Avaya Aura® Contact Center, Avaya Contact Center Select, Break/Fix, Maintenanceharmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. 4 lineup to Avaya Contact Center Select 7. They founded Converged Communication Systems in 2003 to fill that gap with an approach that prioritizes service over sales. Avaya Contact Centre Select allows contact centre agents to communicate with customers via Text, IM, Email, Voice or So-cial Media through a single, easy to use interface. SAN FRANCISCO -- November 7, 2017 – Avaya, a global leader in Customer Engagement solutions, today announced new Salesforce Service Cloud integrations with contact center solutions and CRM environments that bring omnichannel capabilities to both existing and new implementations. 2. Avaya Contact Center Select SIP-enabled architecture and Contact Intrinsic data make it easy to develop screen pop applications, reducing the time, effort, and cost required to launch new capabilities. Integrating Avaya IX™ Workspaces with Avaya Aura Call Center Elite 71070W 1. Products & Solutions. The application supports voice interactions, and digital interactions for solutions. 4. After the acquisition of Nortel Networks by Avaya, it is re-branded as Avaya AACC. 1 Part 1 & 2 22710W 3 Hours WBT New Supporting and Implementing Avaya Contact Center Select R7. Products & SolutionsServion provides 24×7 end-to-end proactive managed services for Avaya’s contact center and collaboration solutions. For more details please contact. Link disclaimer Avaya is not responsible for the contents or reliability of any linked Starting in Release 7. 6. x you must use the version of the Patch Scanner published in the 7. 78950X. h> ULONG rc = NIrtd_eOK; // authorization structure used by login andThe call flow consists of the following steps: The call comes into the PBX/ACD from the PSTN. The Web services allow third-party applications to access e-mail contacts received into monitored. 2. 76940X . x. On the Avaya Aura Call Center Elite Multichannel Desktop welcome screen, click Next. Avaya provides a complete portfolio of devices and phones along with communication applications that work seamlessly with the devices. Avaya Aura® ontact enter 7. The components available for desktop upgrade are: Call Center Elite Multichannel Desktop Call Center Elite Multichannel Reporting For more details on upgrading each component, refer to Avaya Aura® Call Center Elite MultichannelIntroducing the Avaya Replacement Program. onwards. 1 Using Avaya Workspaces® for Elite with Proactive Outreach manager –. Demonstrates how to retrieve context information from a back-end Avaya Experience Portal automated experience management system and pass it to Avaya Contact Center Select. 0 or higher), Avaya Aura Contact Center (version 7. See readme with the application zip file for further. Important Effective September 30, 2019, Avaya is no longer selling Avaya IP. This Application Note describes a sample configuration for Avaya Aura®. Join online class Call WhatsApp 0337-7222191, 0331-3929217, 0312-2169325For upgrading from a previous release of Call Center Elite Multichannel, refer to the Avaya Aura® Call Center Elite Multichannel 6. First call/first email typically takes_____. Interfaces Overview. 0. Read our Cloud Contact Centre brochure in the assets library below. 1 Avaya Aura® Presence Services 6. x. 1. Topic 3: Describe the installation process and prerequisites for Avaya Aura? Call Center Elite Multichannel. Now, extend your capabilities by adding Avaya innovations to enhance your employee and customer experiences. 4 lineup to Avaya Contact Center Select 7. Avaya Contact Center Select Release 7. Social Media Contact Center is a cloud-based solution that allows you to provide high-quality, secure integrated service for customers that contact your company through social media channels—all without the need for additional hardware. In this report, Aragon Research reviews key trends and predicts: By year end 2022, AI-based contact centers will be able to identify the real issue a customer is facing 50% faster than traditional approaches. Avaya Product Lifecycle Dates as of November 17, 2023 Dark Green cells indicate -changed in last 30 days (from date of report). 1 C Case Info Account Info; Results of the Security in Activex Workshop;Avaya Aura Communications Manager Suite, UC/xCaaS, Oceana and Breeze. AACC comprises several different servers, each of which has one or more Web services. Title: Avaya Learning CenterAvaya Aura® Communication Manager builds on the Session Manager core to provide a comprehensive software foundation for real-time voice and video communications. 0. Important Note: The Avaya Contact Center Select SDKs must not be installed on Contact Center. 0 Update December 08, 2016: course availability and exam releases. Avaya Aura® Call Center Elite Multichannel ASPS - 5308 ASTA - 9060 Avaya Modular Messaging for Microsoft Exchange ASPS – 5201 ASTA –9200*. Enter information into the following boxes: Name: The name for the data source. 1 and Avaya Oceana solution 3. Individual questions are listed within each section. 3. Interoperability with Avaya Workplace Client version 3. 6, respectively) and user satisfaction rating (N/A% vs. Link disclaimer Avaya is not responsible for the contents or reliability of any linked The Contact Center Manager Administration Real-Time Reporting displays provide up-to-date statistics for your contact center and resources. Multiple deployment options, including support for IP trunking, assist in keeping ownership costs low. 0. Filters: starttime,endtime,agent name/ID, select interval(15,30,60 mins. As a fully-integrated suite for omnichannel communication, the IP Office Contact Center can support everything from email and web chat, to voice. After the acquisition of Nortel Networks by Avaya, it is re-branded as Avaya AACC. For CCT SOA Web services, check the 'CCT console' for the ports. The Real PBX got a 8. 1 Supporting Avaya Aura® Contact Center 70220V 24 Hours ViLT Updated 7. onwards. x Problem description Contact Center Manager Administration 7. PremiumDumps - Limited Time Mega Sale! Extra 25% Off - Ends In 00:00:00 Coupon code: SAVE25. The Web service architecture provides a platform independent interface that can be accessed from Microsoft . msc’. These SIP message headers can be used to transfer small amounts of call-related information between SIP-enabled components. 0. Get a clear view of customer contact flows, both self-service and agent-assisted with the Avaya Aura Orchestration Designer graphical workflow management tool. Avaya Aura Contact Center (AACC) or ACCS database schema guide helps to understand the database tables for Avaya Aura contact centers,. CIE 3. Comstice can integrate Avaya AACC database, collect and report data as real-time. Overview. 5. Avaya Aura Call Center Elite Multichannel: Avaya Aura Contact Center. Updated Date Nov 13,2023. Powered by Zoomin Software. This is the latest release of Contact Center Select, and is recommended for new development. Supervisors can choose to display the information in grid format or report layout. 1 Supporting Avaya Aura® Contact Center 70220V 24 Hours ViLT Updated 7. 2 to integrate with Customer Relationship Management software from• Avaya Interaction Center (IC) • Avaya Contact Center Express (CCE) • Avaya Aura Contact Center (Coming Nov 2010) – integrated tools streamline migration to Avaya’s next generation contact center environments • Avaya Voice Portal – Web-based voice application design and management; control of all IVR system aspects withoutWorkflow Designer Web Services. Powered by Zoomin Software. 5 Hour WBT New Avaya Aura® Contact Center Administration 21190V 32 hours vILT Updated to 7. Service Pack 2 (Release 7. For migration from Contact Center Express, see Avaya Aura® Call Center Elite Multichannel 6. According to "Avaya Contact Center Select Release 7. 2 SP5 + RU01, RU02, RU03 (roll-up) GA patches. Avaya Contact Center Select (Legacy) 4. 00 am - 08. Efficient, effective performance is the foundation of successful contact center operations. Avaya Aura Contact Center : Procedure to bring the AACC server box up and make it functional following a power outage. Sales representatives can use Aura to manage a huge range of customer interactions on various channels, including instant messaging platforms, email, chat,. Support for VMware virtualisation software. A New Era in Contact Centers Avaya CC Elite is a full-featured contact center solution with applications for handling inbound and outbound contacts across multiple channels and providing integrated real-time and historical reporting insights. 8. 2 SIP supports an out of the box screenpop where a single URL and a single parameter passed to the URL is popped in or outside the Avaya Aura® Agent Desktop. Options for your role, industry, solution, or current skill level. • Deployment and installation of Avaya IP Telephony solutions and software platforms including Avaya Aura Communication Manager, Messaging, Session Manager, System manager, Avaya Aura Conferencing, Avaya Call Recorder, IP500v2, IP Office Contact Center and Avaya Contact Center Select, NICE, MINDThis tutorial explains how to use the AE Services Telephony Web Service in a Speech Application created using Avaya Orchestration Designer. Control Manager Release 9. The Web Communications Web services provide an open interface to the Avaya Aura Contact Center or Avaya Contact Center Select Multimedia (CCMM) database. This document provides late-breaking information to supplement Avaya Aura® Call Center Elite Multichannel Release 6. x you must use the version of the Patch Scanner published in the 7. Toshiba. Avaya Wallboard by Comstice. Click OK to close HA configuration. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. 4. 2 Administrating Avaya Aura® Call Center Elite - Basics. Today, Avaya announced a new Customer Engagement solution that provides midsize companies with the operational intelligence needed to enhance contact center performance and drive a high-quality customer experience. 1 releases issued to date. Ameyo got a 7. 1. Agent Web Services. NEC. • Avaya Aura® Call Center Elite 8. Avaya announced the end of sales of its flagship product, Avaya Aura 8, along with the end of perpetual licensing. For migration from Contact Center Express, see Avaya Aura® Call Center Elite Multichannel 6. 6 Upgrade and Migration Guide. 4 software and documentation. The entry of Avaya Aura Call Center Elite has brought a string of advantages for businesses, agents, and customers alike. Por ejemplo, al usar las capacidades integradas, Avaya Social Media Manager puede examinar las interacciones de las redes sociales en busca de palabras claves o términos de la industria que son relevantes y. 5 Hour WBT. Avaya Aura Contact Centre (AACC) Premium: Voice only contact centre: Online management portal:. 65 questions. 1. Avaya Aura Contact Center Select provides the CCMM Outbound SOA Web services only. Avaya training & certification: Our online course portal and information on the Avaya Professional Credential Program. 10. In a contact center, it is often desirable to associate a piece of data with a specific call. Design, deploy, and configure full suite of Avaya Call Management System (CMS) solutions to support Avaya contact center agents, supervisors, and all relative services * Perform system analysis and. 78950X . Avaya Contact Center Select (ASPS - 5000) 5003 Avaya Contact Center Select Implementation and Maintenance Test (released)The Avaya Aura® Contact Center Realtime Data (RTD) Application Programming Interface (API) is a Win32 C programming interface that supports the development of third-party status. 7)Avaya Contact Center Select Implementation and Maintenance Exam . If you are moving from an Avaya Aura Contact Center 6. This is the latest release of Avaya Aura Contact Center and is recommended for new development. Reporting is pivotal to a contact center’s success. ACCS Release 7. As soon as the call arrives at the PBX/ACD, it is routed to the IVR (also called a VRU). Additional information about the EoS can be found here. It uses Intersystems Caché database. Avaya CMS and AACC real-time and historical data visualization. If you select only one table, skip to . Avaya Aura Contact Center Release 6. 37820X Avaya Midsize. Avaya continues to offer and support its existing multiple contact center platforms, each of which is aimed at a different part of the market. Contact Center Multimedia (CCMM): CCMM is a Microsoft Windows 2000 client/server multimedia contact center application that blends underlying e-mail, Web and telephony communications capabilities provided by CCMS. This Notice publishes the General Availability, End of Sale, and End of Manufacture support for the Avaya Aura Contact Center and Avaya Contact Center Select 7. ACIS. Sensitive card data is concealed from customer service agents while keeping the line open for agents and customers to interact. 1. Avaya Aura Contact Center 7. 132-S-911-3 Specialist IP Telephony Implement & Support Elective Exam. 2 There are applications and services which cannot support TLS v1. In the early 2000s, two professionals in the telecommunications industry noticed a lack of Avaya partners providing white-glove service. • Avaya Aura Contact Center on Avaya Communication Manager • Avaya Contact Center Select on IP Office Remote Agent option selection is based on a variety of customer characteristics covered in this document. 1) was issued August 2022. NET and Java applications. See readme with the application zip file for further. 5 Hour WBT New (3. October 2019 Installing Avaya Aura® Call Center Elite Multichannel 22 Comments on this document? [email protected] Call Center Elite Multichannel Desktop installation. Avaya Contact Center Select is a context-sensitive, collaborative, voice and multimedia solution that allows small to midsize enterprises to anticipate, accelerate and enhance customer interactions. 1 77600V 24 Hours ViLT Updated 7. See readme with the application zip file for further information. Learn more and download the sample application. Back-end Avaya Experience Portal and SIP-enabled Avaya Contact Center Select using Context Creation. This 2-day virtual instructor-led course is designed for individuals responsible for supporting the Avaya Aura® Call Center Elite system. 1. Read More. 2 SP5 + RU01, RU02, RU03 (roll-up) GA patches. The sample application demonstrates how to integrate a front-end Avaya Experience Portal automated experience management system and Avaya Contact Center Select using SIP header information. New hardware appliance (Avaya Common Server Platform R3). vaya Aura® Call Center Elite Implementation+Exam Dumps. The Avaya Contact Center Server communicates with Avaya Messaging to instruct it to play prompts, collect digits input by callers, or both. 1. Avaya Aura Contact Center Concepts (11 minutes) 2. 1. Avaya Cloud Office allows us to stay connected to each other when in and outside the office, along with the rest of the world. 1 Issue 1 June 2019. 3 for centralized administration of AvayaOverview. It uses the IP Office telephone system to provide a real-time telephony. 466 + QFE Patches 1 – 11 (GA patches). 3. Under Server Mode Configuration, select Switchover. 4 Service Pack 13 and is deployed with IP Office Release 9. Avaya Contact Center Select 7. “Avaya Aura Contact Center raises the bar in the integration of multiple channels. Avaya Contact Center SelectAddressing sophisticated requirements Planned June 2014 • Target Customer: Up to 2000 employees and 30 to 250 agents • Derivative of Avaya Aura Contact Center (AACC) • Purpose built for the IP Office Platform • Integration to business process and 3rd party applications • Voice, email, web chat, SMS, and fax. x you must use the version of the Patch Scanner published in the 7. 1 in December 2021, with this release some of the common terms. 0. 1 Part 1 & 2 22710W 3 Hours WBT New Supporting and Implementing Avaya Contact Center Select R7. 1 21150W 1 Hour. 4 and higher. Start – Run ‘Taskschd. Contact Center Manager Administration (CCMA) is the web based administration and reporting interface to the Avaya Aura® Contact Center and Avaya. The company's platform includes unified communications and contact center services. 1 was made generally available in May. Additional information about the EoS can be found here . Avaya Aura® Contact Center Release 7. harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. If you select multiple tables, continue from step 12. Categories: Avaya Aura® Contact Center, Avaya Contact Center Select, Break/Fix, Maintenance Avaya has two additional on-premises contact centers: Aura Contact Center (obtained through the Nortel acquisition), and Avaya Contect Center Select, which is designed for SMB customers. 1 is the final IP Office Contact Center software release. 0 Release Notes Voice & Multimedia Contact Server with Avaya Aura Media Server Avaya Contact Center Select no longer supports the Avaya Aura Media Server (AAMS) installed co-resident with ACCS on a Windows Server platform. Revolutionize yours with Avaya’s cloud contact center solution. 1 was made generally available in May 2017; Feature Pack 1. Avaya AES Provides the DMCC CTI Interface to create and control virtualAvaya Aura Contact Center. Log on to Contact Center Manager Administration with administrator privileges. 3 Release Notes Page 1 TABLE OF CONTENTSAs companies invest heavily in their customer experience strategy, they are seeking the best ways to upgrade and optimize their technology to continuously modernize their contact centers. 1. Avaya Desktop Wallboard is a reporting solution that keeps agents informed about their contact center work performance levels, messages, and instant notifications from contact center managers. CCMM is a modular, software-only solution that can be implemented in stages. Access next generation features any time you like without additional costs. 5. 0. Implementing and Supporting Avaya Aura® Experience Portal and Proactive Outreach Manager 7005V 40 Hrs ViLT Updated (POM 3. 1 was made generally available in July 2019; Service Pack 1 (Release 7. 2. This document provides information and procedures for agents who use the. harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. Avaya Aura® Communication Manager w/ Call Center Elite 7. Agent for Desktop (Avaya) Application Enablement Services (Avaya Aura) Aura Conferencing (Avaya)** Aura Platform (Avaya) Avaya Analytics (w/ CSP) Avaya Analytics (w/ Oracle)** Avaya Cloud Office (ACO) Avaya Experience Platform (AXP) Breeze Platform (Avaya) Client SDK (Avaya) Co-Browsing Snap-in Communication Manager (Avaya Aura. Learn more and download the tutorial. 01 • Open SIP Platforms o Broadsoft Broadworks R22. For more details please contact. ACSS - Avaya Aura Call Center Elite. 46 18 0W | Avaya Contact Center Select for Sales Page 3 Employees are Brand Ambassadors Top Three Challenges Sources: ) Of employees say desktop tools are not effective 84 % Average number of screens navigated to serve customers 8. create customizable, role-based scorecards and dashboards to measure the. Try Free. If you are moving from an Avaya Aura Contact Center 6. x you must use the version of the Patch Scanner published in the 7. 323 Release 6. 1. This exam has 65 questions and the minimum passing score is 74% (48 of 65 correct). Lab 4: Post-Installation Contact Center Multimedia Commissioning. Find hidden reports in the AACC RCW. 12. 4 lineup to Avaya Contact Center Select 7. h> #include <nirtdapi. Which feature of Avaya IX TM Workforce Engagement Select would enables them to. Select Media Servers. Products & Solutions onwards. Back-end Avaya Experience Portal and SIP-enabled Avaya Contact Center Select using. Last Name. Increase first contact resolution by delivering relevant, contextual knowledge content to employees and customers. Easy to share and access through web, Comstice Wallboard mobile app and desktop ticker. Administrating Avaya Contact Center Select Basics R7. 4. 1 software is available as an Open Virtual. Basic out-of-the-box performance reporting offers real time and historical activity in the contact center environment. Connects customers and their information to the right agent or expert via voice, video, email, Web chat, SMS and IM. EIS has teams for physical and information security, business continuity, industry certifications. This release achieves a single box solution where ACCS and AMS are. 0 - CCMA Page 3 of 9 1194. 1 was made generally available in July 2019; Service Pack 1 (Release 7. x. IP Office Contact Center Release 10. Earn the competency skills essential for administrators or developers who are managing. 0. Avaya Aura Contact Center 7. Avaya Converged Platform Support Exam . NET SDK in release 6. Dell PowerEdge 1950 Avaya Media Server R7. 1. Orchestration Designer combines next generation releases of what were previously known as Dialog Designer and the Service Creation Environment (SCE) for Avaya Aura Contact Center. Click Control Service Support additionally JavaScript SDK APIs The Contact Control Assistance Java SDK incorporates a Java API, reference client, javadoc and developer guide; the JavaScript SDK incorporates the JavaScript API, API view related and contact buyer. Avaya Aura Contact Centre Select Certified for IP Office Design bespoke Contact Centres, working as Pre-Sales Consultancy for the design of customer with regards to Callflows, reports, Contact Centre configuration Deliver system installations/upgrades with accompanying methodology and test documentationAvaya Aura Contact Center 7. 6 Upgrade and Migration Guide. This means that there is no special integration work or customization that needs to be done, for it to work at your site. 4 lineup to Avaya Contact Center Select 7. Avaya Aura Contact Center Release 7. It offers oneAvaya CMS Call Reporting On-Premises, Go Live in 24-hrs Request on-site trial today Modern, easy to use web-based contact center reporting platform with unlimited user accounts, agent and team scorecards by email, goals, thresholds, visual cradle to grave reports, call tracker, heatmaps, monthly dashboards and drilldownsOverview. 2 SP5 + RU01, RU02, RU03 (roll-up) GA patches. Avaya launched R10. When installed on an Avaya Aura® Contact Center Manager Administration client, Avaya Orchestration Designer can be used to create applications that define the steps a contact follows when it arrives at the Contact Center, as the front-end to an assisted experience management solution. $3,895 USD GSA $3,335. Release 6. Enables customer to flexible deployment models including on-premise, Cloud or Hybrid for those who want latest features to enable their digital evolution. See readme with the application zip file for further information. Avaya Workforce Optimization Select Implementation and Support Exam. Limited potential for innovation. 1 + Patch 23345 Avaya Aura® System Manager 7. An agent can use Avaya Agent for Desktop for handling incoming and outgoing calls, changing work states, and managing other UI controls, however, only an administrator can manage the configurations and settings of the application. Supervisors can choose to display the information in grid format or report layout. 1K views 11 slides. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. 05, 2023. harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. ,entire report) ActivityCode Table. 0. Chapter 5, “ACD-Specific Interpretation of Unified ICM Data” Discusses the issues you might face when you attempt to compare the Unified ICM database reporting elements and Aura Contact CenterOrganizations using Avaya Aura Contact Center (AACC) and Avaya Contact Center Select (ACCS) can now extend platform capabilities without the need to upgrade. 4 lineup to Avaya Contact Center Select 7. Why Do I Need an SBC PacketBase, Inc. Select your currency . Development Tools & Configurations. Supporting IP Office™ Platform Release 11 . x Release Notes document. Aura Waterfront Restaurant + Patio, Victoria, British Columbia. In the early 2000s, two professionals in the telecommunications industry noticed a lack of Avaya partners providing white-glove service. Notes This download contains information on desktop lineup, known issues and workarounds specific to this release of Avaya Contact Center Select. com Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of Documentation unless such modifications, additions, or deletions were performed by or on the express behalf of Avaya. 8 Center Multimedia (CCMM) Center Multimedia Server, Fax, Voic SMS Gateway Document Imaging Server 110 POP3 895 POP3 over SSL 25 SMTP 143 IMAP 585 IMAP over SSL 993 IMAP over TLS manager CCMM LM UDP: LM Server CCMM OAM RPC Multimedia Administration CCMS Outbound Campaign Manager Tool CCMM MMCC Java RMI Web. .